Support is available to assist with account queries, verification and KYC, technical concerns, or general feedback. Players can contact the support team through convenient channels such as live chat, email and telephone for prompt help; response times vary by channel and issue severity. For account-sensitive matters, please use the dedicated support email to ensure secure handling. For non-urgent enquiries and partnerships, use the appropriate contacts listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] — 24/7 live chat and email for account and technical support; emergency phone available for verified account issues. |
| General enquiries | [email protected] — For non-account queries, corporate information and press; replies typically Mon–Fri, 09:00–18:00. |
| Affiliate enquiries | [email protected] — For partnership queries and commission reports; expect a reply within 48 hours. |
| Phone | +44 20 7946 1827 |
| Working hours | Mon–Fri, 09:00–18:00 |
For detailed requests, account issues or enquiries requiring documents, email is the preferred contact method. Send messages to [email protected] with a clear subject line and include current contact details plus any relevant account information. Providing a concise summary and attaching necessary files where applicable helps ensure faster processing of the request and reduces delays.
Most enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly via live chat or email, while complex cases — such as security checks, KYC disputes or disputed transactions — may require further investigation and take several days to complete. Response times depend on issue complexity and any third‑party involvement; thank you for your patience.
Please share any feedback, suggestions or ideas for improving Brillbet’s website and services. Submissions are reviewed carefully and used to refine site features, promotions and the overall user experience. When possible, include details and screenshots to help clarify the issue or idea. Feedback is used to guide future improvements and make the site safer and easier to use for all players.
