We are committed to promoting safer gambling and helping players keep play enjoyable and controlled. Our approach puts player safety at the centre of how we operate: we provide clear information, practical tools and signposting to support so that customers can make informed choices and take action if gambling causes concern.
We aim to reduce gambling‑related harm by combining proactive checks, accessible controls and clear communications. Our policies prioritise age verification, identity checks and ongoing risk monitoring while respecting customer privacy. Players are encouraged to use the available tools to manage their activity and seek help if their behaviour changes.
We offer a range of on‑account tools that allow players to control how and when they play. These include:
Players can choose daily, weekly or monthly deposit limits to suit their budget. Limit decreases take effect immediately; increases normally include a cooling‑off period. Setting a deposit limit is a straightforward way to control spending and is available in the account responsible‑gambling area.
Loss limits let players cap the total amount they can lose over a chosen period. These limits work alongside deposit controls and can help prevent rapid depletion of funds during a session or across multiple sessions.
Time limits and short account breaks are designed to interrupt prolonged play. Players can set session length reminders, opt into daily time windows, or take a short time‑out. These measures encourage reflection and reduce the risk of chasing losses.
Self‑exclusion removes access to an account for a chosen period and suspends marketing contacts. Options typically range from a minimum period to longer intervals; requests are treated promptly and may include referral to national schemes such as GAMSTOP where available.
Be alert to changes such as spending more than intended, hiding activity, borrowing to play, neglecting other responsibilities, or feeling unable to stop. Noticing one or more of these signs should prompt use of controls or seeking support.
If gambling is causing harm, contact a specialist organisation for confidential advice and treatment options. UK resources include BeGambleAware, GamCare and the National Gambling Helpline; these services offer practical support, self‑exclusion registration and guidance on treatment providers. When in doubt, reach out — professional help is available and effective.
